Who would have seen this coming coming?

When I started using instant messengers (IM) and email I would have never thought that the applications would be as acceptable in corporate America. Email and IM have become convenient tools to communicate with employees and management around the office and world. The technology has been recognized as such a valuable asset to the workplace that it has become common place in the office. Over 80 percent of the companies around the world use take advantage of the benefits of IM (Warisse-Turner et al., 2006).

I found the most significant information in the articles was the exposure of the positives and negatives of the applications. Understanding those allows me to recognize when it is beneficial to the task at hand to utilize them. I discovered that it is best to use either one when the task is non-social emotional related. Depending on the number of employees needing to be involved and how time sensitive the task is would also determine which to use. Groups that used computer-mediated communication found benefits using this method and were more comfortable to participate without feeling like they were being judged (Bordia, 1997).


References:
Bordia, P. (1997, January). Face-to-Face Versus Computer-Mediated Communication: A Synthesis of the Experimental Literature. Journal of Business Communication, 34(1), 99-120. Retrieved October 4, 2008, from Business Source Complete database.
Warisse Turner, J., Grube, J., Tinsley, C., Lee, C., & O'Pell, C. (2006, July). Exploring the Dominant Media: How Does Media Use Reflect Organizational Norms and Affect Performance?. Journal of Business Communication, 43(3), 220-250. Retrieved October 4, 2008, from Business Source Complete database.